Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Spacious rooms
Helpful reception
Unmaintained pool
Delayed breakfast
7.2/10
Very good
Rooms
8.0
Location
7.0
Service
8.0
Dining
5.0
Guest reviews
7.2/10
based on 5 reviews
5.5
5.5/10 based on 25 reviews
Sebastian
United Kingdom,
January
2025
7.0/10
I stayed at the hotel, which is quite large with different blocks and room options. While the rooms and bathrooms were spacious and well-furnished, the upkeep of the swimming pool and open areas was lacking. The breakfast timing also didn’t work out for us since we had to leave early. Overall, the hotel offers good room space and facilities, but improvements in maintenance and service would make it much better.
Rooms
8.0
The rooms were spacious and well-furnished, which I really appreciated.
Service
7.0
The reception staff were very helpful, but there were some issues with breakfast timing that could be improved.
Location
Dining
Facilities
6.0
The hotel has a swimming pool and a large parking area, but the maintenance of these facilities needs attention.
Mia
United Kingdom,
December
2024
7.4/10
I stayed at Mermaid Hotel, which is quite large and has a variety of room types and amenities. The large rooms are nicely furnished, but unfortunately, the upkeep of the facilities, especially the pool, leaves much to be desired. The breakfast wasn't served at the requested time, so early risers might want to skip it. Overall, while there are some great aspects, like the helpful reception staff, there are definitely areas for improvement.
Rooms
8.0
The rooms are spacious and well-furnished, offering comfortable accommodations.
Service
9.0
The reception staff was very helpful, which made our check-in process smoother.
Location
7.0
It's slightly away from central Kochi, which may not be ideal for everyone, but it does offer a quieter environment.
Dining
5.0
Unfortunately, breakfast service was not delivered on time despite my request, which could be inconvenient for early travelers.
Facilities
6.0
The swimming pool and open areas felt unkempt and in need of better maintenance.
Spacious rooms
Unmaintained pool
Sawyer
United Kingdom,
December
2024
7.6/10
I stayed at this hotel which is quite spacious and consists of different blocks with various room options. The rooms were quite good and the bathrooms well-furnished, but I found the upkeep of the hotel’s outdoor areas, including the swimming pool, to be poor. Breakfast was a bit of a hassle since it started late, and I couldn't get an earlier service despite my request. Overall, despite the spaciousness and good room quality, the lack of maintenance and issues with breakfast timing could deter some guests.
Rooms
8.0
The rooms are large, well-furnished, and comfortable.
Service
7.0
The reception staff was very helpful, although I faced issues with breakfast timing.
Location
Dining
Facilities
6.0
The hotel has good facilities like a swimming pool and ample parking but the pool seemed unkept.
Molly
United Kingdom,
October
2024
7.2/10
The Mermaid Hotel is quite large and offers a variety of room options and a swimming pool, which is appealing. The rooms are spacious, but the maintenance of the open areas and the pool leaves much to be desired. Breakfast timing was a bit of an inconvenience, especially if you have early plans, and the internet connection was unreliable. Still, the staff at the reception was very helpful throughout my stay.
Rooms
8.0
The rooms were large and well-furnished but could use better upkeep.
Service
9.0
The reception staff was very helpful, making my stay easier.
Location
7.0
The hotel is slightly away from central Kochi, which might not be ideal for everyone.
Dining
5.0
Breakfast service was delayed despite requests for an earlier timing.
Facilities
6.0
The swimming pool was unkempt, and some blocks were under maintenance.
Jack
United Kingdom,
September
2024
6.8/10
The hotel is quite expansive with a variety of room options and a spacious swimming pool, but some areas are in need of better upkeep. While the rooms were large and comfortable, the breakfast timings are quite inconvenient for early travelers, and the internet did not work during my stay.
Rooms
8.0
The rooms are large, well-furnished, and comfortable with good bathrooms.
Service
8.0
The staff at the reception was very helpful.
Location
7.0
The hotel is located slightly away from central Kochi, making the location a bit less convenient for easy access to the city.
Dining
5.0
The breakfast service was not ideal as it was served later than requested, which can be a problem for early departures.
Facilities
6.0
The hotel has a large swimming pool but it appears unkept, and some blocks are under maintenance.